Shipping & Returns

Shipping Policy

Order Processing:

Orders are processed within 2-5 business days (excluding weekends and public holidays) after receiving payment confirmation.

Customized or made-to-order items may take additional processing time, which will be communicated at the time of purchase.

Shipping Duration & Charges:

Domestic Shipping: Standard delivery within 5-10 business days.

International Shipping: Delivery within 10-20 business days, depending on the destination.

Shipping charges vary based on location and order value, displayed at checkout.

Tracking Information:

Once shipped, you will receive a confirmation email with tracking details.

Customers are responsible for providing the correct shipping address. We are not liable for orders delivered to incorrect addresses.

Delays & Issues:

While we strive to ensure timely deliveries, delays due to unforeseen circumstances (weather, customs, courier issues) may occur.

If your order is delayed beyond the estimated time, please contact our support team.

Returns, Refunds & Exchanges Policy

Eligibility for Returns & Exchanges:

Items must be returned within 7 days of delivery.

Products must be unused, unwashed, and in their original packaging with tags intact.

Custom-made or personalized items are not eligible for returns or exchanges.

Return Process:

To initiate a return, contact our support team at [customer support email].

Once approved, customers will receive return shipping instructions.

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Refund Policy:

Refunds are processed within 7-10 business days after receiving and inspecting the returned item.

Refunds will be issued to the original payment method.

Shipping charges are non-refundable.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please notify us within 48 hours of delivery with photos for verification.

We will offer a replacement or refund based on availability.

Exchange Policy:

Exchanges are subject to product availability.

Customers must follow the return process to request an exchange.